Avaamo Agent Assist

Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers. Its capabilities include: 1. Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference. 2. Automatic Recommendations: Real-time suggested responses and next best actions. 3. AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases. 4. Automation & RPA: Automates backend tasks directly from the conversation. 5. Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions. 6. Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library. 7. Translation: Translates conversations in real-time in several languages.