8x8 Web Dialer icon

8x8 Web Dialer

by 8x8team

v2.9.0 Updated Nov 5, 2025 132KiB
CWS
30K
Users
★ 2.90
41 reviews
#3467
of 207.5K
social
#132 of 5.9K
⚠️Below average rating

Description

Make calls via 8x8 * Making a call is as simple as clicking a button next to a phone number anywhere you are on a web page Text anyone via 8x8 * Sending a SMS to an external contact has never been more straightforward as of now Once installed, the extension will automatically highlight most phone numbers in your web browser as a blue link. Popup guide: * You can enable the option to send SMS from the plugins settings * Click a phone number and you will have the option to either Call or Send a SMS via 8x8 * You will be redirected to 8x8 Work for Desktop app The 8x8 Web Dialer will save you valuable seconds on each contact you are trying to reach via phone or text message. It’s a great way to save time every day: * Call or text almost any phone number in your web browser with one click. * Save seconds per call and improve your calling accuracy. * Big spreadsheet of numbers to call? Save it as an HTML file or load it into Google Sheets and use the 'Publish to the web' feature, then open it in your browser to create a clickable dialing directory. * On web pages that don't support direct number clicking, simply highlight and right-click on phone numbers to call them. This feature also supports 8x8 Contact Center. If you use the web frequently for research or sales prospecting, this browser extension from 8x8 can save you and your employees hours per year. REQUIREMENTS * Windows 8 and newer, MacOS 10.13 and newer * 8x8 Work for Desktop application https://www.8x8.com/products/apps
8x8 Web Dialer screenshot 18x8 Web Dialer screenshot 28x8 Web Dialer screenshot 3

Reviews (20 cached)

★☆☆☆☆2026-02-09
Michael Carleton

I'm the developer on a web application internal to my company. There are no phone numbers displayed in the application GUI yet the 8x8 Web Dialer is highlighting other numbers in the Web GUI to offer to dial the number. How to I disable the 8x8 Web Dialer for my whole web application? I know how to disable it in my own browser. I need to be able to disable it in the web server running my application for every user.

★☆☆☆☆2020-08-13
Bill Clayton

working perfectly until it updated / now doesnt work at all / tried calling twice into customer support, both times they just hung up

★☆☆☆☆2018-12-26
Daniel T.

ZERO SUPPORT (It seems)

★☆☆☆☆2018-12-04
Rex Rusling

can't wait to get out of my contract.

★☆☆☆☆2018-08-01
Aaron Thomas

Has stopped working

★☆☆☆☆2018-07-19
Connor Green

It bugs out way too often to be useful. might as well just type the number in yourself

★☆☆☆☆2018-06-13
Daniel Taban

The extension has recently stopped highlighting all phone numbers on web pages. This may have occurred as a result of a recent chrome update. Can someone please look into this?!

★☆☆☆☆2017-05-16
Anthony Huffman

Doesn't work in Google sheets. Doesn't work in infusionsoft. Doesn't work when I google a number. Pretty much pointless for all my needs. Needs to be rethought. Development should consider having a highlight+F6 feature like Ring Central.

★☆☆☆☆2017-01-11
Dale Chong

it was working fine until today. Now I get an error when I click on a phone number.

★☆☆☆☆2013-12-26
ipr drew

Cannot see extension... Chrome Web Store shows that it was added, but cannot find the extension!

★★☆☆☆2021-03-01
J

Doesn't highlight anything and after clicking a number in Chrome, I always get a popup that says "Make Call From" and I have to select 8x8 again...

★★☆☆☆2019-11-19
Michael Lass

Moves the number about 25 spaces over causing alignment issues. Goes from (555)555-1212 to _________________________(555)555-1212

★★☆☆☆2019-10-18
Murad Rizman

It seems they forgot about this extension, it use to work fine now its mess and cant be fixed.

★★☆☆☆2018-05-30
JSH

Doesn;t even seem to work with Chrome now...

★★☆☆☆2018-05-29
Curtis Anderson

Needs to have some basic options for sites and situations to not run the Add-On

★★☆☆☆2018-04-10
Jonathan Amiran

Hi, Because the extension adds a link to an existing text it causes problems in our Intranet websites that rely on an numbers that are not necessarily phone numbers. Is there a way to filter out websites in the extension?

★★☆☆☆2017-03-15
ROGER SNYDER

If you're writing an email, I use gmail, and type a phone number, the cursor jumps to the beginning of your text after you finished writing the phone number. A few glitches.

★★☆☆☆2016-07-15
Dan H

Its useful but i removed it because it auto dials and sometime you click a number by mistake while in a call providing assistance to a customer and then you accidentally hang up on your customer, so no good unless if they make it not auto dial.

★★☆☆☆2014-12-10
Brian Roehm

It does the job but seems to have a big bug. When I hit a page with phone numbers the click to pop icon continues to show up repeatedly until I close the window. (rather than just 1 little phone icon, I end up with dozens.) I imagine this will cause a problem if a page with a phone number on it is left open. I've used the Google Voice plugin and just have it point to my 8x8 number but this extension requires a workstation install. If I log into chrome on a different computer than what I normally use the plugin doesn't work. Seems like this should be integrated with Virtual office or work like GV plugin. Get the repeating script thing fixed and I'd go up to 4 stars.

★★★☆☆2017-07-07
Sage Grey

I work for 8x8 Support and I get a lot of calls from Allstate customers using web based file management software (my most recent issue involved 'Myriad') where the web dialer will recognize ANY string of numbers (policy numbers, account numbers) as a phone number which not only triggers VOD and dials the number but makes it impossible to open the links because they're formatted as number strings. So far, the only solution is to disable the web dialer completely in Add-Ons. This completely negates the purpose of eAgent/Click2Pop integration and makes 8x8 look bad when I can offer no other solution. An option to only recognize phone numbers in brackets, or some other configurable option would be a lifesaver.

Permissions (5)

Permissions

activeTab Can access the current tab when you click the extension contextMenus Can add items to the right-click menu storage Can store data locally in your browser tabs Can see your open tabs and their URLs webNavigation Can monitor navigation events

Details

Version 2.9.0
Updated Nov 5, 2025
Size 132KiB
First Seen Mar 31, 2026