8x8 Integrations

Chrome Web Store

by 8x8integrations

v2.1 Updated Jul 17, 2025 42.39KiB

CWS

Users

★ 2.60

10 reviews

#1664

of 33.8K

workflow

#461 of 4.2K

⚠️Below average rating

Description

Out-of-the-box integration with minimal setup required. Screen-Pop and Contextual Information: Automatically retrieve and present records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions. Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'. Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system. Click to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time. *Features vary by Integrated CRM. Supports the following platforms: Google Workspace Zoho CRM HubSpot

Reviews (5 cached)

Last 12 months

★☆☆☆☆2025-07-02

Erin

The absolute WORST and most inefficient app integration with the WORST/non existent customer support.

★☆☆☆☆2024-05-29

Aaron Barnett

My office has been using this for a year and we have gave up on using this with zoho CRM. The auto phone call logging would be nice if it worked. But we have all had problems with it. The biggest on is every time we open a new tab with zoho it would open the 8x8 extension again. After a few hours you might have 30 tabs up all 8x8.

★☆☆☆☆2023-04-26

Larry White

complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.

★☆☆☆☆2023-03-13

Bob Collopy

Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.

★☆☆☆☆2021-04-08

Tom Glover

Not sure how these other reviews have a 5 star rating... this extension is absolutely awful. Very clunky and laggy, basic UI, and it doesn't even call when using with Zoho. Support team for 8x8 is shocking too, they literally just point you to a support post online, which just shows you how to set up. If you want my advice, use a different PBX system!