CXone Agent WebRTC Extension

Poor design, having to remove and readd to chrome constantly to get the mic to work on calls.

Low tier program for a bottom tier system highly unnecessary and not "nice" at all to use

Can't do anything I want, I wish this didn't exist

The extension is causing the 1st call presented to an agent to fail. It has been failing 4/5 times on the 1st call of the day for some of the team. Our company policy is to use Edge - not Chrome. Remove the extension and CX agent works fine.

I don't like its performance at all. I need to troubleshoot using inContact and nothing happens. I just wish my company does not have this extension. Is there anything else?

The extension is quite annoying when navigating tabs to tab. It would be better to have it enabled on a side panel. Although it looks like it was on a side panel, it is covering the other parts of the application.