Superhuman Mail

Overpriced junk. The thought process is fine, make email easier. But the AI stuff DOES NOT WORK. Auto labels, to be able to use split inboxes, are not consistently accurate. The Ask AI feature has no clue what is going on, but it constantly misses emails, not labeling them, and thus, they dont get the attention they are supposed to get, attention I expect to be able to give, considering the claims of this $40/m software. I gave this thing 6 months. It's over. They are not improving, so time to find something else.

I like the idea of it and started using it. I got about month in and the chrome plugin stopped working because "It does not follow googles best practices". Emailed support and their response was "Yeah we know, you'll just have to use the mobile app", so it turns out it won't be that useful after all. I do most of my email on a computer and I don't find that a very acceptable answer.

I think i know why they charge you to use the app now, it's not very helpful, i didnt like how the text was soo small, and generally didn't like the UI.

getting real sick of having to uninstall and reinstall for the platform to even load. When it works it's ok, WHEN it works, i face a challege getting it to work at least 2/3 times a week recently. Ironically says superhuman is the fastest email experience ever made yet takes me about 10 mins for it to load up my emails.

They don't let you try the tool until you reserve a "call" with them where they explain how it works. Can't you just upload a tutorial video? Oh, and you can only reserve a call after granting full access to your Gmail and giving your credit card details. Uhm, typically we make the decision to purchase something AFTER we're sure we want it. How do you expect us to give credit card details before we've even tried the tool??

Like the others...I'm annoyed at how often this breaks down. The whole point of paying for this (notsocheap) extension is to save TIME. And yet, I find myself wasting A LOT of it when it breaks down, which is often. Please fix whatever the issue is because the entire point of this extension is a SPEEDY SMOOTH user experience.

Superhuman is great when it works. Constantly need to reinstall the extension to get the platform to load.... Getting old really fast.

Does not run in Vivaldi, a chromium browser. Superhuman doesn't support Firefox or Safari - only chromium: in other words it does not run everywhere that Gmail, which it is built for, runs.

added to chrome but app wouldn't allow me to log in. Just kept looping from log in to getting approval and back to log in screen... repeatedly - with Two (2) difference google accounts, one gmail, one professional

Love the software - but I hate that it constantly redirects my Gmail to Superhuman. I get it, makes sense, but when I turn it off within Superhuman and ask it not to redirect, it doesn't respect that choice. Every time I try to go to Gmail it redirects to Superhuman again. So that's why I'm uninstalling the Chrome Extension. I've already passed this to support so they can email me when they fix it and I'll reinstall the extension :)

This stupid extension runs out of memory every few weeks, resulting in having to remove it from Chrome, re-install it, and then add all my Google accounts back. Quite a pain in the butt. Other than that, the product is pretty good. Just could be optimized a bit more on the engineering side.