Freshdesk icon

Freshdesk

by Freshdesk

v0.0.0.8 Updated Jun 15, 2017 9.24KiB
CWS
7K
Users
★ 3.69
39 reviews
#2772
of 59.6K
Other
Category
⚠️Not updated in over 2 years

Description

Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more) With over 100,000 customers, Freshdesk helps business always stay on top of customer requests and also combines with all Google GSuite Apps. - Brings in contact information from Google Contacts into your Freshdesk tickets - View complete ticket history from Freshdesk on Gmail - Get in-depth analysis of customers from Google Analytics inside Freshdesk - Start hangouts with customers from within Freshdesk tickets and lots more. Honda, Sony, Toshiba, Bridgestone and more rely on Freshdesk for their customer support needs. - Categorize and prioritise issues and set business automations - Enable self-service through knowledge base and forums - Integrated gamification to improve agent productivity - Easy and smooth interface that you can learn in no time - Integrate with a host of other apps on the Freshdesk App gallery You can even build your own apps to improve Freshdesk functionality. Sign up today! Note: Only users with administrator access in both Freshdesk and Google account can install this app.
Freshdesk screenshot 1Freshdesk screenshot 2Freshdesk screenshot 3

Reviews (3 cached)

★☆☆☆☆2018-04-27
ALAIN BORA

Lack of support for non gmail addresses and I can't uninstall it as it's not shown in my Extensions list.

★☆☆☆☆2016-08-15
JC Roy

How to unintall this ?

★☆☆☆☆2016-05-13
Roman Aguilar

Freshdesk did an update to the app and now it takes multiple clicks just to sign on to the helpdesk. Before when if I was already signed into my email I could just launch freshdesk without me asking which account to use, and then another page telling me my administrator has approved the page. This is three more clicks added making our users very upset with the changes. We will probably dump this product soon if freshdesk can not revert back prior to the change.

Details

Version 0.0.0.8
Updated Jun 15, 2017
Size 9.24KiB
First Seen Mar 24, 2026