Book Report

Simply doesn't work with some authentication issue.

For something that they charge $ for it is difficult to understand how it can have so many times which it is down. I have had the free version and was upgraded to have to pay and had the same experiences. They have some serious bugs that need to be fixed. If that wasn't the case it would be a powerful as well useful website for authors but it growing frustration does nothing to help creativity.

Back in April, I had a minor technical issue with the app. I e-mail customer support, who said they would check it out. It is now August and I have never heard back from them about the issue. I've contacted them multiple times, each time after going weeks with no response, asking them what was going on. They apologized and said they were a small team working on other issues, saying they would get right on it and look into my issue. Obviously they never did. If you're a small team and have months worth of other issues to deal with, so much that you can't so much as look into a minor technical issue, the very least you should do is let that customer know up front that it might be awhile. I can't imagine a team small enough that they can't get to something like this in the span of four and a half months. There's no excuse for this. Since this happened, I've e-mailed them two more times asking them to close my account, since it's obviously not working and almost everything I could do on Book Report I can now do right from my KDP dashboard. Still no response. I am honestly astonished at the lack of basic customer service skills this team has. That fact, coupled with the previously mentioned fact that KDP now gives you all the statistics you need, they will likely not last much longer. I genuinely hope this team thinks about what they've done, as this is obviously customer support so terrible that it reaches unethical territory. Shame on you, Book Report. I hope you at least learn from this, but given your behavior so far I highly doubt you will. Writers, steer clear of this joke of a company. They're not worth your time.

It's great, but it never works. I have to reinstall it and update the extension, and half the time it still doesn't update.

It just doesn't work. I've uinstalled and reinstalled and emailed support and this thing doesn't work. No matter how many times I log into KDP, the app can't connect to Amazon. The help center was very friendly but boiled it down to "sorry!" Disappointing because I hear good things, but I can't keep trying for no return.

This website keeps going out of sync and I have to keep installing the Chrome Extension. It is all so frustrating and difficult to use and get into which is a shame because when I finally get the report it's easy to read and decipher. I certainly won't be paying for this service.

I tried to use this but it never generated any kind of report. i contacted support who seemed helpful at first but then by the second reply i get an automated message saying "reply above the line" instead off answering my questions for help. the line they want me to apply above is above the message i sent so this creates an endless loop of me messaging and the company replying with "reply above this line" So if there not going to give any assistance because of some pedantic mail format, they dont deserve the money this costs. total waste of time. Do not buy.

I have been waiting three and a half weeks for support to fix my query - I cannot historical data on print sales for a specific period, just zeroes which is not accurate. I keep getting fobbed off that the technical team is looking into it but there's no one to escalate it to, no social media accounts. For a paid service, I expect proper support.

Doesn't stay in sync and has entirely stopped working twice. Tech support doesn't help.

Frequently does not load data, freezes

Sales report not accurated

Its Features are Absolutly best but it goes out of sync with kdp every other 3-4 days and I had to delete and reinstall it again & again.

I've been sticking with this despite the price increase because I still found it valuable. But this is now the umpteenth time I've had to remove and reinstall the extension because it simply stopped working. If you're going to ask people to pay an even higher price for your product, make sure the product works better than it did before.

When it works, it's a 5-star software. But I can hardly ever get it to open up any more, so I give that one star. Please please please make it work again!